Tia and I got to go out to dinner, for the first time in weeks. We had a bit of a time crunch, so we decided on Hacienda Colorado, or at least I did. We've been there a few times before and like it. Tia really likes it, though I think it's pretty good as well.
We got there and went in, deciding to sit at the bar because it should be faster. After 5 minutes of no one acknowledging us, we decided to get a table. A nice 3-4 minute wait there before someone came by, then another 5 minutes to get a drink. Things got better from there, but how hard can it be to really just pay attention and come by and say hi.
I used to wait tables, and I know you get busy, but you find time to say hi and then get back to them when you can. Or send someone else over.
Definitely the worst service I've had in awhile and I'm tempted to write them a note.
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2 comments:
Dear Steve & Tia,
I just learned about your unpleasant experience at Hacienda Colorado and I am so sorry it was unfortunate. Your comments are extremely valuable in our quest to provide impeccable service and inviting hospitality. Our goal is to provide all of our Guests with an exemplary dining experience. However, in your case we were not successful.
Can you please provide a few details to help us get down to the bottom of this? Which location did you go to? What was the date & time? Do you have a copy of your receipt?
At your service,
Crystal Stephen
Director of Sales & Marketing
My contact info is below if you prefer to email or call me directly:
Crystal Stephen
Director of Sales & Marketing
crystal@haciendacolorado.com
303.399.3230 x17
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