Tuesday, November 11, 2008


I went to get a massage at lunch, which I needed, and then Wal-Mart to get glasses ordered for Delaney and contacts for me. I'd been there with Delaney for an appointment two weeks ago, and then we stopped off one night before karate. The guy couldn't check insurance, but he said he could the next day, so we left our contact info. He called the next day, confirmed benefits, and then said to come in.

We got busy, so we went back last week at night, but we were jammed up for time and couldn't order them. But Delaney picked out frames and the plan was for me to come back the next day. I did, however they'd neglected to mention they needed to measure Delaney's face.

So we go last night, get him measured, but two new people and they can't confirm benefits.

Unbelievable. I realize now that the discount in $$ comes back as a charge in time and frustration. I go back today, get the guy I remember from last year that's really got a bad attitude, and he takes forever to get things put into the system. He's also confused because some of Delaney's order is in there. After 40 minutes (luckily I could wander around the store), he's done and I get things confirmed. They didn't even check the signature on the credit card, which was the only good thing. It was Tia's HSA card, which we're trying to use up, so at least one thing went right.

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