Wednesday, January 13, 2010

Why not play my cards?

Still no work on my laptop. It’s been over 24 hours since I left a message for the customer escalation team and no return call. I haven’t tried to call them back because, well, I’ve been busy. Trying to get things done to get off on vacation next week has me jammed up. I should have some time tomorrow to call and I’ll see what happens then. I’d like to record the call, but we’ll see how that goes.

A few people have asked why don’t I threaten Toshiba with a mention in my newsletter going out to hundreds of thousands of people? Why don’t I play that card to get some service? I haven’t done it, but the story, or at least a take on it, is going out in tomorrow’s editorial as Dodge, Dip, Dive, Duck, and Dodge.

I have a few reasons why I haven’t done that.

  1. I’d feel like an ass if I did
  2. I don’t want or like special treatment
  3. I want to know what Toshiba will do for everyone else.

I don’t really like special treatment, or being recognized. I guess I’m still a little shy, but I also don’t really think I’m any better than anyone else. Someone who pulls the “do you know who I am?” when they get in trouble always bothers me and I don’t want to be the one doing that. So I don’t threaten, or mention my job, in cases like this.

There’s also a curiosity factor. If I wasn’t able to communicate to lots of people, how would I get treated? Or how will everyone else get treated? I was irate, and still am, but I wanted to get the regular guy experience. Heck, I might be a regular guy that doesn’t write a daily column at some point.

So I’m now just wondering what will happen. Tomorrow I’ll actually order something else, hoping that it will arrive by the time I get back from vacation.

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