Wednesday, May 23, 2012

My Note to American Airlines

I am not an American customer, and not likely to become one. I fly 40-50k miles a year, and have not always been happy with my airline of choice.

I read this piece ( with concern and a little disdain. I can certainly appreciate that American does not wish to allow offensive behavior or messages to be broadcast on the airlines, but this was not a case of that. This was a case of your employees taking matters into their own hands and unnecessarily abusing someone who has a different believe.

Despite what you promote on this site (, you are not acting in a respectful or tolerant manner.

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