The Internet is Down

Our router has been connecting and disconnecting since we got home last night. I walked over to the barn after karate to say hi to Tia and the kids came running outside, telling me the Internet was broken and I needed to fix it. I checked, reset the router, and found it would connect, then disconnect after a few minutes. The cycle repeats, and while I managed to get a few pages to load, it's not any way to work.

This morning the same thing was happening. I found Tia in bed with her laptop, saying that things weren't working. I asked her if she'd reset the router again, and she said she would have, but was involved in an intense game of Spider Solitaire, and would go down shortly.

I called Qwest after resetting things, and their automated system told me there was an issue, they were working on it, and no time estimate. I can see the other side, but it's very frustrating for them not to provide more information.

Tia said that it was a good system, they'd informed us and we didn't have to spend time talking to an agent or going through troubleshooting. I know she's right, but it's frustrating to not have things working. And it's annoying to not know how long things will be down.